Senior QA Engineer

About the Job

We are looking for a Senior Quality Assurance Engineer to own and evolve the quality strategy for our North American engineering team. You will work in a remote team environment, working closely with mid and junior-level QA engineers, software engineers, and SRE to ensure we deliver secure, reliable, performant, and user-friendly features at a high velocity.

Responsibilities

Hands-on Testing & Automation

• Design and execute test plans, test cases, and test scripts for new and existing features in a Drupal + Vue.js stack.

• Develop and maintain automated test suites (UI, API, and integration tests) and integrate them into CI/CD pipelines.

• Perform exploratory testing to uncover edge cases and usability issues that automated tests might miss.

Collaboration & Requirements Quality

• Collaborate with Product and Engineering to review requirements, UX designs, and technical specs for testability and clarity.

• Collaborate with other internal QA engineers located in European time zones.

• Participate in agile ceremonies (refinement, sprint planning, daily standups, retrospectives) as the voice of quality.

• Provide clear, actionable feedback on defects, risks, and release readiness.

Release Readiness & Production Quality

• Define and monitor entry/exit criteria for releases; provide go/no-go recommendations.

• Partner with SRE/Engineering on environment readiness, test data management, and release validation.

Leadership & Mentorship

• Mentor other QA engineers and developers on testing best practices and shift-left testing.

• Participate in root-cause analysis for major incidents and drive preventive measures (e.g., new tests, improved processes).

• Champion quality culture, encouraging ownership of quality across the entire team.

Qualifications

• 7+ years of professional experience in software quality assurance or software testing, with significant experience in web-based SaaS products.

• Hands-on experience with generative AI such as Claude Code for automated tests, workflows, and other automations

• Strong background in:
  - Writing and executing test plans, test cases, and test scripts in tools such as PHPUnit, specifically with Drupal or similar PHP-based CMS/platforms and MySQL; and with Cypress or Playwright for testing modern JavaScript frontends, preferably Vue.js (React/Angular experience acceptable with willingness to learn Vue).
  - Functional, regression, integration, and end-to-end testing in balance with modern automated test practices
  - API testing via Postman, REST clients, and automated API tests
  - Integrating automated tests into CI/CD pipelines

• Strong understanding of SDLC, agile methodologies, and shift-left testing concepts.

• Excellent analytical, problem-solving, and communication skills, including the ability to clearly articulate risks, tradeoffs, and recommendations to technical and non-technical stakeholders.

• Experience working with bug/issue tracking and documentation tools (e.g., Jira, Confluence).

Preferred/Additional Skills

• Experience in a SaaS environment with frequent, incremental releases.

• Familiarity with:
  - Security-conscious testing and working in regulated or compliance-oriented environments.
  - Cross-browser and cross-device testing.

• Exposure to containerized environments using Docker, Kubernetes, and AWS.

Personal Attributes

• Ownership mindset: you see quality as a product, not just a phase.

• Strategic and analytical: you approach complex problems with a structured, data-driven mindset to uncover risks and improve testing effectiveness.

• Curious and proactive: you seek out edge cases and risks rather than waiting for them to appear.

• Collaborative: comfortable partnering with engineers, product managers, and stakeholders.

• Pragmatic: able to balance thoroughness with speed, and automation with smart manual testing.

• Empathetic to users: you advocate for the end-user experience in every release.

What We Offer

• Opportunity to shape the quality strategy of a mature SaaS product with real customer impact

• A flexible remote work environment supporting distributed teams

• Emphasis on quality, accessibility, and sustainable product development

• Collaboration with cross-functional teams focused on long-term platform success

• A culture that values clear communication, collaboration, ownership, and continuous improvement

Location

Remote - Mexico